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Case
Pack
Items are prepackaged and typically sold,
as we receive them, either by the carton
or bale packed. Prices are always based
on the case pack. For certain products
there is a choice of two different packages.
For instance:
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Bath
Towels 24x50” 14.0 lbs/dz
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Case:
15dz/case
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Case:
5dz/case
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In
this example we broke the standard
manufacturer pack to make a
smaller case to accommodate
customers that want to buy
less than a case-pack quantity.
Please note the per-dozen price
variation between the two different
case packs.
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Ordering
Ordering online from
Institutional Textiles is easy!
Simply select the items you
want to purchase and indicate
the number of cases you want
under Order # of Cases. In
the above example, for instance,
you could order 1 case of 15
dozen and 1 case of 5 dozen
if you want 20 dozen bath towels.
Once you select the items you
want, just click Add to Order.
You can then continue shopping
or Check Out.
Once you’re ready
to place your order:
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- Finalize the items
in your Basket, adding or
deleting items, changing
quantities.
- Fill in your billing
and shipping information.
(You’ll have a chance to
double-check everything in
a moment.)
- Fill in your payment
information. Double-check
that all the information
is correct. Click Submit.
- You’ll receive an
order confirmation by e-mail
within minutes!
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If
you ever need assistance, please
call us, toll free, at 800.843.2122.
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Shipping
Information
Most purchases
are shipped by UPS Ground from
Atlanta within 24 hours of the
order’s completion. When
orders exceed 150 lbs. we recommend
using a Common Carrier to reduce
your shipping costs. To help you
save on freight charges for orders
above 150 lbs., call 800.843.2122
and place your order over the phone.
Allow at least five days for delivery.
Applicable shipping charges are
added to your bill upon completion
of your order.
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Forms
of Payment
We accept all major credit cards
-- Visa, MasterCard, American Express,
-- and money orders. Paying by
personal or company check will
delay your order shipment for about
10 days.
We do not accept C.O.D. orders.
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Apply
for Credit
We are happy to extend credit
to customers who have a credit
line with us. To apply for one,
just fill out the Credit
Application. Submit three trade
references, a bank reference and
a D&B DUNS Number if available.
Upon review of application we will
let you know if you’ve been
approved and, if approved, what
your line of credit is.
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Return
Policy
We accept returns
for defective goods and goods shipped
in error. To return goods please
contact us to receive a customer
Return Goods Authorization, or
RGA, which tracks and controls
customer returns through our system
for replacement or proper credit.
When we receive the returned merchandise
in good order, we will credit your
credit card or issue a refund check,
depending on how you originally
paid for the merchandise.
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Security
The main concern of online shoppers
is that their credit card information
will somehow end up in the wrong
hands. When you shop online at
Institutional Textiles, you enter
a secure area, called a Secure
Socket Layer (SSL), which encrypts
credit card and other personal
information so it cannot be read
as it travels over the Internet.
When you’re in this area
you’ll notice a small lock
logo at the bottom of your Web
browser. With this level of security
it’s actually safer to shop
on our site with your credit card
than in a retail store. We recommend
that when you have finished your
purchase you close your browser
window to ensure others will not
be able to see your credit card
information.
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Contact Us
Phone: 800.843.2122
Fax: 212.888.2456
E-Mail: admin@institutionaltextiles.com
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Frequently Asked Questions
Can Institutional Textiles source
institutional linens not listed on your
product list?
Yes. We have a large network of
supply lines all over the world that make
it easy for us to outsource institutional
linens.
Can you create a private label
program?
Yes. We do this for many customers.
Can you outsource domestic institutional
linens?
Yes. We deal with most domestic mills.
Can I fax or phone my order?
Yes. We gladly accept orders by fax and phone.
Is there a minimum order?
We normally have a one-case minimum, but can make exceptions.
We’re a wholesale distributor and we save you
money by selling in bulk at wholesale prices. Items
are prepackaged and typically sold, as we receive
them, either by the carton or bale packed. On occasion
we do have a broken case and for that reason might
sell less than a case pack. Please call us to order
less than a case.
How are the goods packed?
We carry a wide variety of linens. The packaging varies
with the item, size, weight and manufacturer. All
goods are packaged to ensure the goods arrive to
you safe and intact.
How are the orders shipped?
We ship most orders by UPS Ground. UPS Ground provides
day-specific delivery to destinations in the U.S.
Shipping charges are calculated by the merchandise
weight and UPS shipping zone. Those charges are added
to your bill. For large orders exceeding 150 lbs.
we recommend you use a common carrier to save on
freight charges. Please place those orders over the
phone so we can help you save money.
Delivery
Most orders are shipped from our Atlanta warehouse
within 24 to 48 hours of the completion of your order.
We ship Monday through Friday. Please allow five
days for delivery, but your order may arrive sooner,
depending on your UPS delivery zone. Domestic products
shipped directly from the domestic mills might take
longer than five days. We can only accept online
orders from within the United States at this time,
but we can ship anywhere in the world. For orders
that you want shipped outside the U.S. please call
us at 800.843.2122.
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